Privacy policy.

Your privacy is important to us. We (Charlotte Portlock Photography LTD trading as Charlotte Wilson Photography) are committed to protecting your personal data and respecting your privacy.

This privacy policy explains what personal data we collect from you, through our interactions with you both inside and outside our cafe, how and why we use this data, how it is stored and when it is shared. It also highlights your rights to access, change and delete any information we may have.

We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised experience.

Charlotte Portlock Photography LTD are a data controller in relation to any personal data that we process in relation to you.  Our contact details are set out at the bottom of this privacy notice.

What data do we collect?

Charlotte Portlock Photography collects the following data:

  • Personal identification information: Name, email address, phone number 

 

How do we collect your data?

You directly provide Charlotte Portlock Photography with most of the data we collect. We collect data and process data when you:

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • Voluntarily complete a contact form 

  • Pay via card in the studio

Charlotte Portlock Photography may also receive your data indirectly from the following sources:

– You may provide us with information when in correspondence with us by phone, email, participating in online discussion boards, review sites, social media platforms or otherwise.

– The information you provide us may include your name, date of birth, e-mail address, anniversary, phone number(s), any information on your email signature, information regarding your visit or experience with Charlotte Portlock Photography, personal description and photograph or any other category of information that you share with social media platforms

How will we use your data?

Collecting, using and storing this information in a safe and secure environment enables us to build a bigger and better picture of our customers and ultimately enables us to continually improve as a business. This data enables us to:

  • – Make our services available to you

  • – We need to process your personal data so that we can manage your visit to the studio, provide you with the goods and services you want to buy and help you with any orders and requests you may ask for. Examples of this include making a booking for a wedding or promotion.

  • – In accordance with our legitimate interests as a photography business, to manage and improve our day to day operations:

  • – Of our website through the use of cookies to provide a faster and more optimised experience for providing you with information and the ability to make requests, such as online bookings)

  • – Of our photography studio to develop and improve our product range, services, systems and the way we communicate with you. Examples of this include asking for feedback on your experience and carrying out market research

  • – In accordance with our legitimate interests as a photography business, to personalise your experience

By understanding your browsing behaviour on our website as well as through our email communications, matched with your in studio visit and experience we can better understand you as a customer and therefore offer you a more personalised experience. Examples of this include providing you with relevant marketing communications, promotional offers, vouchers and other content that we believe you may be interested in.  We will only send such communications and offers to you where you have consented to receiving these or to talk to you regarding our services and your experience, for example by phone, email, social media or via a review site.

How do we store your data?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We work with a number of third parties as processors of the data we store. Please see them below and links to their Privacy Policies for more information on how your data is stored:

·       – Email marketing – Squarespace – https://www.squarespace.com/privacy

·       – Online Payments – Stripe – https://stripe.com/privacy 

·       – Card Payment Terminal – Stripe – https://www.izettle.com/gb/legal/privacy-policy

 

You will only be contacted by these organisations as part of the services you request from us.  You will not receive marketing communications from these organisations unless you provide you consent to do so.

 

Retention & Destruction

We will keep your personal data only for as long as is reasonably necessary for the purposes for which we are holding that personal data. 

Marketing

Charlotte Portlock Photography would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Charlotte Portlock Photography from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us on info@charlottesphotostudio.co.uk or select the unsubscribe feature at the bottom of the marketing email you received. 

What are your data protection rights?

Charlotte Portlock Photography would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Charlotte Portlock Photography for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Charlotte Portlock Photography correct any information you believe is inaccurate. You also have the right to request Charlotte Portlock Photography to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Charlotte Portlock Photography erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Charlotte Portlock Photography restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Charlotte Portlock Photography’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Charlotte Portlock Photography transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@charlottesphotostudio.co.uk

Or write to us: Unit 3 Chilvers Coton Craft Centre, Avenue Road, Nuneaton, CV114LU

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

How do we use cookies?

Charlotte Portlock Photography uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website

  • Identify visitors

  • Enable the website to function efficiently

  • Personalize content

  • Permit online behavioral target advertising

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Charlotte Portlock Photography uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Charlotte Portlock Photography uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Charlotte Portlock Photography sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Charlotte Portlock Photography website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our policy

This notice was updated on 28th September 2020 when we added information on Squarespace, our online website provider.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you.

Please check back frequently to see any updates or changes to our privacy policy.

How to contact us

If you have any questions about Charlotte Portlock Photography’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@charlottesphotostudio.co.uk

Or write to us at: Unit 3, Chilvers Coton Craft Centre, Avenue Road, Nuneaton, CV114LU

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Charlotte Portlock Photography has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Telephone: 0303 123 1113

Web Address: https://ico.org.uk